Terms of Service

Last updated on August 20, 2025

Thank you for using ThrillTime.

Acceptance of Terms

These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the ThrillTime website and any other related mobile or software applications under the brand name 'ThrillTime' (collectively "Platform").

Please read these Terms carefully. By accessing or using the Platform, you are agreeing to these Terms and concluding a legally binding contract with ThrillTime, an online platform ("ThrillTime"/"We"/"Us"/"Our"). You may not use the Platform and/or its Services if you do not accept the Terms or are unable to be bound by the Terms.

By visiting our Platform and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the Platform. These Terms apply to all users of the Platform, including users who are browsers, vendors, customers, merchants, and/or contributors of content displayed on the Platform.

Your use/access of the Platform shall be governed by these Terms and the Privacy Policy as available on the Platform ("Privacy Policy").

These Terms may be updated from time to time without notice as the Platform is in development phase. It is therefore recommended that you review these Terms, as available on the Platform, each time you access and/or use the Platform. In the event there is any conflict or inconsistency between these Terms and any other terms and conditions that appear on the Platform, these Terms will prevail.

Definitions

"Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of booking, purchasing, or availing adventure activities, experiences, and related services.

"Vendor" or "Activity Provider" includes adventure activity operators, experience providers, tour operators, entertainment venues, and any other third-party service providers onboarded with ThrillTime who offer activities such as skydiving, surfing, VR rooms, kayaking, and other adventure or recreational activities.

Services Overview

ThrillTime is an online booking facilitation platform that connects Customers with Vendors for adventure activities and experiences including but not limited to skydiving, surfing, VR rooms, kayaking, bungee jumping, rock climbing, water sports, and other recreational activities ("Services").

IMPORTANT DISCLAIMER: ThrillTime operates solely as a booking facilitation platform. We DO NOT provide, operate, or directly deliver any adventure activities or experiences. All activities are provided by independent Vendors who are solely responsible for their services, safety standards, equipment, insurance, age restrictions, medical requirements, and service delivery.

Services on the Platform are available exclusively within India.

Platform Development Phase Notice

Our Platform is currently in active development phase. During this period:

• Features may change, be added, or removed without prior notice
• Platform functionality may experience periodic improvements or modifications
• User feedback is encouraged and appreciated as we continue to enhance the Platform
• These Terms may be updated frequently to reflect Platform developments
• Users are considered early adopters participating in our Platform evolution

Eligibility

Age Requirement: You must be at least 18 years of age to create an account and make bookings on the Platform. Persons under the age of 18 years are not eligible to use/access the Platform independently.

Parental Responsibility: If you are booking activities for participants under 18 years of age, you represent that you are the parent or legal guardian of such participants and you accept full responsibility for their participation, including ensuring they meet all activity-specific age and physical requirements.

Competency to Contract: Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use/access the Platform.

Legal Authorization: If you are using the Platform on behalf of any person/entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/entity. Further, you and such person/entity agree to be jointly and severally liable for violations of these Terms.

You agree to use the Services only in compliance with these Terms and applicable laws, and in a manner that does not violate our legal rights or those of any third party.

Account Registration and Booking Options

Account Creation (Optional): While account creation is optional, registered users enjoy benefits including:

• Booking history and easy rebooking
• Faster checkout process
• Exclusive offers and early access to new activities
• Personalized recommendations

Guest Booking Available: You may book activities as a guest by providing:

• Full name of primary booker
• Valid mobile phone number
• Email address for confirmations and communications

Registration Requirements: If you choose to create an account, you must:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it current
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

By registering your mobile number with us, you provide your consent to be contacted by us directly or through third-party service providers via phone calls, SMS notifications, email, WhatsApp, and/or any other electronic mode of communication for booking confirmations, activity updates, and promotional offers.

Activity Booking Process

Booking Procedure:

1. Browse available activities on the Platform
2. Select activity, date, and number of participants
3. Provide required participant information and emergency contacts
4. Review age restrictions, safety requirements, and activity terms
5. Complete payment through our secure payment gateway
6. Receive booking confirmation via email and SMS

Price Transparency: The price displayed at the time of booking is the final price you will pay. Prices are set by Vendors and include all applicable taxes and charges unless specifically mentioned otherwise.

Booking Confirmation: Booking is confirmed only upon:

• Successful payment processing
• Vendor availability confirmation
• Receipt of booking confirmation email and SMS

Information Accuracy: You are solely responsible for providing accurate participant information, including names, ages, contact details, medical conditions, and emergency contacts. Incorrect information may result in denied participation without refund.

Age Restrictions and Safety Requirements

Vendor Responsibility: All age restrictions, medical requirements, and safety guidelines are determined and enforced by individual Vendors, not by ThrillTime.

Clear Communication: Age restrictions and safety requirements are clearly mentioned in activity descriptions and booking confirmations.

Venue Verification: Age and medical requirements are verified by Vendors at activity locations, not during online booking.

No Platform Liability: ThrillTime is not responsible if participants are denied service at venues due to:

• Failure to meet stated age requirements
• Medical conditions that prevent safe participation
• Failure to bring required documentation or equipment
• Non-compliance with safety protocols

Participant Acknowledgment: By booking, you acknowledge that you understand all stated requirements and confirm all participants meet the criteria.

Payment Terms and Processing

Payment Methods: We accept payments through Razorpay and other secure payment gateways supporting:

• Credit cards and debit cards
• Net banking
• UPI payments
• Digital wallets

Secure Processing: All payment information is processed securely through PCI DSS compliant payment gateways. ThrillTime does not store complete credit/debit card information.

Platform Fees: Currently, we do not charge booking fees or convenience charges. However, we reserve the right to introduce such fees at any time without appropriate notice to users.

Price Changes: Activity prices are locked in at the time of booking and payment. Price changes by Vendors after booking do not affect your confirmed booking.

Payment Confirmation: Activities are confirmed only after successful payment processing and vendor confirmation.

Cancellation and Refund Policy

Customer Cancellations:

1.     Eligibility for Cancellation:

·       Cancellations are permitted only if made more than 48 hours prior to the scheduled activity date.

·       All such cancellations remain subject to the Vendor’s own cancellation policy and confirmation, and may additionally be accepted or declined at the sole discretion of the Platform.

2.     Late Cancellations: Cancellations made within 48 hours of the scheduled activity date are non-refundable under all circumstances.

3. Refund Processing: Approved refunds will be processed within 7–10 business days to the original method of payment.

Vendor Cancellations:

• Full Refund: If a Vendor cancels your activity for any reason, you will receive a full refund
• Compensation Credit: In addition to the refund, we may provide a small compensation credit for future bookings as an apology for the inconvenience
• Force Majeure: In cases of natural disasters, extreme weather, or other force majeure events, full refunds will be provided

Refund Processing Method:

• All refunds are processed directly by ThrillTime
• Refunds are made to the original payment method used for booking
• Refund amounts are adjusted from future payments to Vendors where applicable
• Processing time may vary depending on your bank or payment provider

No-Show Policy:

• Failure to appear at the activity location at the scheduled time results in forfeiture of the entire booking amount
• No refunds are provided for no-shows or late arrivals that result in missed activities

Reviews and Ratings

While not currently active, we may introduce a review and rating system in the future. When implemented:

Review Guidelines:

• Reviews must be based on actual activity participation
• Reviews should be honest, fair, and constructive
• Personal attacks, profanity, or inappropriate content are prohibited
• Reviews may not be used for commercial purposes or promotion of competing services

Review Ownership: By submitting reviews, you grant ThrillTime the right to use, modify, and display your reviews for promotional and operational purposes.

Moderation Rights: We reserve the right to remove, edit, or hide reviews that violate our guidelines or applicable laws.

Prohibited Activities and User Conduct

You agree not to use the Platform for any purpose that is:

Illegal or Harmful:

• Unlawful, fraudulent, or deceptive activities
• Activities that violate any applicable laws or regulations
• Harassment, abuse, or threats against other users or Vendors
• Posting false, misleading, or defamatory content

Platform Misuse:

• Attempting to circumvent Platform security measures
• Reverse engineering, decompiling, or attempting to extract source code
• Using automated systems, bots, or scripts to access the Platform
• Creating multiple accounts to circumvent restrictions or policies

Commercial Misuse:

• Reselling activities or bookings for commercial gain without authorization
• Using the Platform to compete with or duplicate our services
• Harvesting user information for commercial purposes
• Spamming or sending unsolicited communications to other users

Booking Violations:

• Providing false information during booking process
• Making bookings with no intention of participating
• Transferring bookings without proper authorization
• Attempting to manipulate pricing or availability

Vendor Relationship and Third-Party Services

Independent Contractors: All Vendors are independent contractors operating their own businesses. They are not employees, agents, or representatives of ThrillTime.

Vendor Verification: We manually verify Vendors before listing their activities and maintain agreements outlining platform and customer safety terms.

Limited Vendor Information: Only essential vendor information (name, location, pricing, activity details) is displayed to customers to maintain privacy and security.

No Direct Contact: Direct communication between customers and Vendors is not facilitated through the Platform except in cases of disputes or grievances requiring resolution.

Vendor Policies: Each Vendor may have additional terms and conditions that apply to their services. You are responsible for reviewing and accepting such terms when participating in activities.

Customer Support and Communications

Support Channels:

• Email support for booking-related inquiries
• Phone support during business hours (calls may be recorded for training and quality purposes)
• Response time: Email inquiries within 24-48 hours

Communication Methods:

• Booking confirmations via email or SMS
• Activity updates and important notifications
• WhatsApp notifications for booking updates (if phone number supports WhatsApp)
• Marketing communications (with your consent - you may opt out anytime)

Support Limitations:

• We provide support only for booking-related issues, payment problems, and platform technical support
• We do not provide on-site support during activities
• Activity-related issues must be resolved directly with Vendors at activity locations
• Emergency support during activities is the sole responsibility of Vendors

Liability Disclaimers and Limitations

CRITICAL DISCLAIMER - PLEASE READ CAREFULLY:

NO LIABILITY FOR ACTIVITIES: THRILLTIME IS STRICTLY A BOOKING FACILITATION PLATFORM. WE ARE NOT LIABLE FOR ANY INJURIES, ACCIDENTS, DEATH, PROPERTY DAMAGE, OR ANY OTHER HARM ARISING FROM PARTICIPATION IN ACTIVITIES BOOKED THROUGH OUR PLATFORM.

VENDOR RESPONSIBILITY: ALL ACTIVITIES ARE PROVIDED BY INDEPENDENT VENDORS WHO ARE SOLELY RESPONSIBLE FOR:

• Safety equipment and safety protocols
• Professional insurance and liability coverage
• Staff training and qualifications
• Activity supervision and risk management
• Emergency response and medical assistance
• Compliance with safety regulations and standards

USER ASSUMPTION OF RISK: BY BOOKING ANY ACTIVITY, YOU ACKNOWLEDGE AND AGREE THAT:

• Adventure activities involve inherent risks including risk of serious injury or death
• You participate voluntarily and at your own risk
• You have carefully considered the risks involved
• You release ThrillTime from any and all liability related to your participation

PLATFORM LIMITATIONS:

• We do not guarantee Platform availability or uninterrupted service
• Technical issues, maintenance, or system failures may temporarily affect Platform functionality
• We are not liable for booking delays or failures due to technical issues beyond our control
• Platform downtime requires users to wait until service is restored

MAXIMUM LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THRILLTIME'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM, OR INR 5,000, WHICHEVER IS LOWER.

EXCLUSION OF DAMAGES: THRILLTIME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Force Majeure and Extraordinary Circumstances

Covered Events: Neither ThrillTime nor Vendors shall be liable for delays, cancellations, or failure to perform due to circumstances beyond reasonable control, including:

• Natural disasters, extreme weather conditions
• Government restrictions, emergency declarations
• Terrorism, civil unrest, or security threats
• Pandemic or health emergencies
• Infrastructure failures beyond our control

Refund Policy: In force majeure situations:

• Full refunds will be provided for cancelled activities
• Refunds will be processed as quickly as possible given the circumstances
• Alternative booking dates may be offered when activities resume

Intellectual Property Rights

Platform Ownership: ThrillTime owns all intellectual property rights in the Platform, including:

• Website design, layout, and functionality
• Software, code, and technical systems
• ThrillTime brand name, logos, and trademarks
• Content created by ThrillTime (descriptions, marketing materials, etc.)

Vendor Content: Activity descriptions, photos, and promotional materials are provided by Vendors and remain their intellectual property. Vendors grant us license to display this content for promotional purposes.

User License: You are granted a limited, non-exclusive license to access and use the Platform for personal booking purposes only.

Prohibited Uses: You may not:

• Copy, reproduce, or redistribute Platform content
• Use ThrillTime branding or trademarks without permission
• Create derivative works based on Platform functionality
• Extract data from the Platform for commercial purposes

Data Protection and Privacy

Information Collection: We collect personal information necessary for booking facilitation as detailed in our Privacy Policy.

Data Sharing: Customer booking information is shared with relevant Vendors only to fulfill bookings. We do not sell personal information to third parties.

Data Security: We implement appropriate security measures to protect customer information, though no system is 100% secure.

Marketing Communications: With your consent, we may send promotional offers and activity updates. You may opt out at any time.

Data Retention: We retain booking and customer data as specified in our Privacy Policy and as required by applicable laws.

Dispute Resolution and Grievances

Internal Resolution: We encourage customers to contact our support team first for any booking-related issues.

Grievance Process:

• Submit grievances within 4 days of the activity date or issue occurrence
• Provide detailed information about the issue and supporting documentation
• Allow up to 15 business days for investigation and resolution
• Escalation to management available if initial resolution is unsatisfactory

Vendor Disputes: Issues with Vendor services during activities should be raised with the Vendor on-site, then reported to ThrillTime within 4 days.

Mediation: Complex disputes may be resolved through mediation before pursuing legal action.

Legal Jurisdiction: Any legal disputes shall be subject to the exclusive jurisdiction of courts in Mathura, India.

Grievance Redressal Officer

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Redressal Officer to address complaints:

Grievance Officer: Piyush Bansal
Email: grievance@thrilltime.in
Response Time: Complaints acknowledged within 24 hours, resolution within 15 business days

For any complaints regarding the Platform, booking issues, or terms violations, please contact our Grievance Officer with detailed information about your concern.

Modifications to Terms and Services

Platform Development: As the Platform is in active development, features may be modified, added, or removed to improve user experience.

Terms Updates: These Terms may be updated periodically. Material changes will be communicated via Updated effective date at the top of these Terms.

Service Changes: We reserve the right to:

• Modify Platform features or functionality
• Change pricing policies or fee structures
• Add or remove payment methods
• Update booking processes or requirements
• Discontinue services with reasonable notice

Continued Use: Your continued use of the Platform after Terms updates constitutes acceptance of the revised Terms.

Account Termination

Termination by You: You may stop using the Platform at any time and request account deletion.

Termination by ThrillTime: We may suspend or terminate your account if you:

• Violate these Terms or applicable laws
• Provide false or fraudulent information
• Engage in activities harmful to the Platform or other users
• Abuse customer support or dispute processes
• Fail to pay for confirmed bookings

Effect of Termination:

• Access to Platform features will be removed
• Outstanding bookings remain valid unless otherwise specified
• Certain provisions of these Terms survive termination (payment obligations, liability limitations, etc.)

General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ThrillTime.

Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force.

No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment: You may not assign your rights under these Terms. ThrillTime may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact Information: For questions about these Terms, contact us at support@thrilltime.in.

Governing Law and Jurisdiction

These Terms are governed by the laws of India, including:

• The Indian Contract Act, 1872
• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• Other applicable Indian laws and regulations

Jurisdiction: Courts in Mathura, India shall have exclusive jurisdiction over any disputes arising from these Terms.

Contact Information

ThrillTime
Email: support@thrilltime.in
Phone: 8948602047

Customer Support Hours: 09:00 to 18:00
Emergency Contact: Available through registered email and phone during business hours

Acknowledgment and Acceptance

BY USING THRILLTIME, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU ALSO ACKNOWLEDGE THAT YOU UNDERSTAND THE RISKS INVOLVED IN ADVENTURE ACTIVITIES AND THAT THRILLTIME IS NOT LIABLE FOR ANY INJURIES OR DAMAGES RESULTING FROM YOUR PARTICIPATION IN ACTIVITIES BOOKED THROUGH THE PLATFORM.

Effective Date: August 20, 2025

These Terms of Service are effective as of the date listed above. We encourage you to review them periodically for any updates. Your continued use of the Platform constitutes acceptance of any revisions to these Terms.